Privacy Policy

Last updated: 01/08/2025

At Helogix, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services, in compliance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

We may collect and process the following categories of personal data:

• Name
   
• Email address
   
• Phone number
   
• Company details (such as company name, position, business contact information)
   

Your personal data is processed for the following purposes:

• To communicate with you regarding inquiries, projects, or services
   
• To manage client relationships and accounts
   
• To perform and manage contractual agreements
   
• To comply with legal and regulatory requirements
   

We process personal data under the following legal bases:

• Consent – when you voluntarily provide your details (e.g., via our website or email).
   
• Contractual necessity – when data is required to perform our consultancy services.
   
• Legitimate interests – such as maintaining communication and improving our services.
   
• Legal obligations – where we must retain or disclose information under applicable laws.
   

We do not sell or trade your personal data. However, we may share it with:

• Trusted third-party service providers (e.g., IT support, cloud hosting, accounting firms)
   
• Regulatory or legal authorities, where required by law
   

As we operate internationally, your data may be transferred and stored outside your country of residence. Where data is transferred outside the EU/EEA, we ensure adequate safeguards are in place in compliance with GDPR.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

You have the following rights regarding your personal data:

• Right of access – to request a copy of the data we hold about you
   
• Right to rectification – to correct any inaccurate or incomplete data
   
• Right to erasure – to request deletion of your data where applicable
   
• Right to restrict processing – to limit how your data is used
   
• Right to data portability – to request transfer of your data to another provider
   
• Right to object – to object to processing based on legitimate interests
   
• Right to withdraw consent – where processing is based on your consent
   

Requests can be made by contacting us (see Section 9). We will respond within the timelines required by GDPR.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no transmission over the internet can be guaranteed as 100% secure.

Our website may use cookies and tracking technologies to improve user experience, analyze performance, and provide relevant content. You may adjust your browser settings to disable cookies, though this may affect website functionality.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Helogix
Email: support@helogix.com
Business Address:  Unit B6, 12th Floor, Wing Wah Building, No. 677 King's Road, Quarry Bay, Hong Kong Island, Hong Kong 

We may update this Privacy Policy from time to time. Any significant changes will be communicated on our website, and the “Last updated” date will be revised accordingly.